Terms and Conditions
- Orders with a net amount greater than or equal to € 1000 will be shipped free of charge up to their destination in the European Union.
- Any other means of transport will be paid by the customer.
- For lower orders, especially heavy or bulky orders (ex horseshoes, ..), the shipping cost will be charged in invoice according to the carrier's rate.
- Please proceed to check the status of the goods upon receipt, making any incidents before the carrier.
- The reception of the goods implies acceptance of our general conditions of sale.
CATALOGS AND RATES:
- The photographs, descriptions and characteristics contained in our catalog are considered only for information purposes, and can be modified without prior notice.
- The prices expressed on our website and brochures include taxes, but the invoice will be reflected separately.
- Any item that requires modification by the client, will have a different price than the one attached to the rate.
WAY TO PAY:
- Against reimbursement, in this case you must pay the merchandise to the carrier and the service expenses, which will also be reflected in the invoice and in your shopping cart.
- Prior payment by bank transfer, if you choose this form of payment you must make a bank transfer to the account number reflected in the invoice, once the payment is reflected, the shipment will be sent.
- Payment by card through a virtual POS, or through your PayPAl account.
- Inadequate handling of the goods is excluded from the guarantee of our products.
Changes and / or refunds are accepted within 7 calendar days of the receipt of the item's buyer.
For changes and returns, it is essential:
- Contact GOMEZ and tell us the problem, we will respond in less than 24 hours with a customized solution.
- Items in poor condition, will be replaced by another in good condition with carriage by GOMEZ.
- The returns of material must be previously authorized by our Commercial Department, always in full containers and products without deterioration.
- If there is a return within the stipulated period and for reasons unrelated to our company, it will always be freight paid by the customer.
- We will not accept returns of material postage due, if they do not come through our usual transportation agency..
- No refunds of special items requested by the client.